"I want to praise Fireside of Kent, Washington, for their super service and caring attitude. My husband has cancer and loves to warm himself by the fireplace. The unit stopped working last November and Donnette couldn't schedule a service appointment until 6 weeks later. When I explained the situation to her, she had Keith call me. He walked me through using the battery pack to restart to unit. These two saved the day for us! Keith was just here to follow-up and is such a nice, thoughtful and knowledgeable worker. You should be proud of these guys—we love the service and caring attitude we received."
"I would like to take this opportunity to express my appreciation to your Service Technician, Val for the courteous professionalism he displayed while in my home. He installed a new fan in my gas fireplace. When he first entered my home he immediately took his shoes off without me asking him, which I would have if he had not beat me to it.
"He was very professional and pleasant. He cleaned up everything and did not leave a mess. My pilot light on the fireplace went out while he was working on the fan, and he took time to show me how to light my pilot light, and how to adjust the speed of the fan on the fireplace, and also explained how the air would circulate and flow throughout the room much better due to the installation of the fan.
"Your company should be very proud to have a representative such as Val out meeting customers in their homes and representing your company. Please extend to Val my sincere appreciation for a job well done."
"Fireside Hearth and Home is a terrific company and we rely on them a lot because of their expertise and professionalism."
CRS Program Manager
Puget Sound Energy
"I am writing to thank you for a job well done. The salesman that came out appeared, by far, the most competent of the competing sales people. The installers were hard working, very pleasant and accommodating throughout the day. I will recommend Fireside Hearth & Home to anyone wanting a new insert in their home."
Harold “Barney” Myer
"I was very pleased with the information the salesman provided to my husband and me about putting a gas fireplace in my home. The installers were also very pleasant and professionally installed our insert in a timely manner. We thank your company and would like to let you know that we greatly appreciated your employees and their work ethics."
Dori & Calvin Ost
"Your salesman came out to my rental house knowing that I had been told my furnace was 25 to 30 years old. He saw the soot on the walls and knew my tenants were living in a cold house. He could have given me another sales pitch – but he did not. His integrity was beyond reproach. I have told so many people my story. Thank you so much for the honesty and help."
"Just a few lines to comment on the excellent service we received from your installers. They were considerate of our requests, professional and quite efficient. Then, of course, there is the salesman: tremendous. We appreciated their attitudes and service."
John M. Chrismer
"The installers worked well as a team to make many on-the-spot decisions to save time. The came well-equipped and there was no unnecessary damage to the property left for the owner to spend time and money to restore to its original condition. They cared about making a neat professional job. Excellent workmanship. They worked fast and took care of details. The owner is a happy and satisfied customer."
Harold “Hal” Reslock,
A ninety-year-old-over-the-hill satisfied customer
"My dad is becoming 91 years old. He mentioned that everyone was very professional in their work; efficient, flexible, tidy, prompt and on time with good communication on appointments. Many thanks for the arrangements. The ease of operation makes a world of difference for my dad. I am very appreciative to all of the installers and your company for a job well done. Keep up the good work!"
Robert R. Rantucci