Fireside Service Department

To complement our industry-leading installation department, we have a full-service service department to handle all of your fireplace upgrades, repairs and annual service & cleaning needs. Fireside Hearth and Home is the only company in the Northwest that requires all of our technicians to be National Fireplace Institute (NFI) certified. Fireside Hearth and Home’s service technicians will service most gas fireplaces from Heatilator, Heat-N-Glo & Quadrafire.

Services

• Annual maintenance (SEE OUR SPECIAL BELOW)
• Problem trouble shooting
• New fireplace light off
• Upgrades, including new fronts and trim
• Remote controls
• Fans

For an appointment, please call Fireside Hearth and Home’s service department:

Washington (Puget Sound area)

425-251-6226

Hours of operation:

8:00 a.m. – 4:00 p.m. Monday through Friday



Maintenance:

The manufacturer of your fireplace recommends a maintenance “tune-up” be performed annually to ensure the safe, efficient operation of your fireplace. To keep your fireplace operating at its peak performance our factory-trained technicians will do the following industry leading 12-point safety check.

1. Clean glass and check glass seal for C/O leaks

2. Clean and correctly position logs

3. Replace ember bed material

4. Clean firebox and burn area

5. Touch up interior firebox paint

6. Clean heat exchanger & and air intake areas

7. Clean and adjust burner settings

8. Adjust and clean pilot flame &/or ignitor

9. Adjust thermocouple & thermopile alignment

10. Adjust gas valve manifold pressure

11. Check all millivolt currents and connections

12. Verify Piezo ignitor operation