Fireside Hearth & Home
Customer Service


fireside service department


To complement our industry-leading installation department, we have a full-service service department to handle all of your fireplace upgrades, repairs and annual service & cleaning needs. Fireside Home Solutions is the only company in the Northwest that requires all of our technicians to be National Fireplace Institute (NFI) certified. Fireside Home Solutions’ service technicians will service most gas and pellet appliances from Heatilator, Harman, Heat-N-Glo, Quadrafire, and Montigo.



Annual maintenance

Problem trouble shooting

New fireplace light off

Upgrades, including new fronts and trim

Remote controls


For an appointment, please call Fireside Home Solutions' service department:

Washington (Puget Sound area)



Hours of operation:

8:00 a.m. – 4:00 p.m. Monday through Friday




The manufacturer of your fireplace recommends a maintenance “tune-up” be performed annually to ensure the safe, efficient operation of your fireplace. To keep your fireplace operating at its peak performance our factory-trained technicians will do the following industry leading 12-point safety check.


  1. Clean glass and check glass seal for C/O leaks
  2. Clean and correctly position logs
  3. Replace ember bed material
  4. Clean firebox and burn area
  5. Touch up interior firebox paint
  6. Clean heat exchanger & and air intake areas
  7. Clean and adjust burner settings
  8. Adjust and clean pilot flame &/or ignitor
  9. Adjust thermocouple & thermopile alignment
  10. Adjust gas valve manifold pressure
  11. Check all millivolt currents and connections
  12. Verify Piezo ignitor operation